FAQ

Due to all our straps being made to order, it would take us 3-6 business days to craft and do quality control

before we ship your order.

For our fans in Singapore

Shipping: 2-4 days

For our international fans

Shipping: 8-10 days

We sincerely apologize for the delays, but trust us its worth the wait!

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. It would be best to buy a month in advance. Otherwise, there is a risk of the item not arriving on time. We are not held responsible for items that do not arrive before the holidays. 

We use a service called Singpost to track all of our order deliveries. If you have your tracking number (it should be listed on your order details page), you can click the button below and enter the tracking number to get the last known location of your package.

TRACK YOUR ORDER

In the event of a loss, rest assured, your item will be replaced. No worries.

We’re sorry you aren’t a fan of BlackHound straps.

Unfortunately, due to the bespoke nature of our straps, all sales are final and we do not accept any refunds or exchange. Do check carefully on sizes before making a purchase.

Unsure how to measure your wrist for one of our straps? Check out our How To Find your Strap Size for an easy way to determine so. If there are any queries, do contact us for help. Our friendly team will be more than willing to assist you!

GUARANTEE

We at BlackHound take immense pride in our work. Rest assured if your strap were to turn up with defects or any other issues caused by us, we promise to fix it.

Yeap! Don't worry about it! All our straps are vegetable tanned and will take a few days to fully break and form to the wrist of its owner,

As much as we want to ensure uniformity in all our products, our straps are handmade and will have slight variations between each good. Small grain details, marks are to be expected